Privacy Policy
This policy explains how MtaaniPro handles personal information used to operate customer accounts, provider profiles, bookings, payments, verification and support.
1. Information we collect
Depending on how you use MtaaniPro, we may collect your name, email address, phone number, town, estate or service location, account role, login and security information, booking history, complaints, reviews, provider profile information and communications with support.
2. How we use information
We use information to create and secure accounts, prevent duplicate registrations, provide customer and provider portals, match customers with providers, process bookings and subscriptions, verify providers, send security or service messages, handle support requests, prevent abuse and reconcile payments.
3. Provider verification and public profiles
Provider verification documents are private and are intended for authorised provider/admin review only. They are not part of the public provider profile. Public provider information may include professional name, service, general location, bio, pricing notes, rating and up to two provider-selected work samples.
Providers should not upload another person's confidential information or images they do not have permission to use.
4. Payments
For M-Pesa transactions, MtaaniPro may process transaction status, amount, payment reference or receipt, phone information needed for the payment flow, and reconciliation records. MtaaniPro does not need your M-Pesa PIN and you should never share it with support or the AI assistant.
5. Security information
We may process session identifiers, password-reset and email-verification tokens, timestamps, account status and other technical information needed to protect accounts. Passwords are stored using one-way password hashing rather than readable plaintext.
6. AI-assisted support chat
If AI chat is enabled, the message you type and a short recent chat history may be sent to the configured AI service to generate a response. The current integration is designed for general support and does not automatically send your private verification documents, password, M-Pesa PIN or full account records to the AI service.
The current server integration supports the OpenAI API. OpenAI states that API inputs and outputs are not used to train its models by default unless the API customer explicitly opts in. Do not put passwords, PINs, national ID images, medical details or other sensitive information into the chat.
MtaaniPro does not store AI chat history in its application database by default. Normal hosting, security and API-provider logs may still apply.
7. Service providers
We may rely on service providers for hosting, email delivery, payment processing, security and AI-assisted support. These providers process information only as needed to provide the relevant service, subject to their applicable terms and privacy commitments.
8. Retention
We keep information for as long as reasonably needed to operate accounts and services, reconcile payments, maintain transaction history, resolve disputes, prevent abuse and meet legal or operational requirements. Some records may be anonymised rather than deleted where keeping the transaction history is necessary.
9. Your choices
You can update certain account details from Account & Security, change your password, request account deletion where available, or contact support about privacy questions. Public work samples can be removed or replaced by the provider.
10. Policy updates
We may update this policy as MtaaniPro adds or changes features. The current version and effective date will appear on this page.
11. Contact
For privacy questions or requests, use the MtaaniPro support form.