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Yes. MtaaniPro uses one account with multiple roles. A provider account also has Customer access, and an existing customer can add Provider access without creating a second account.

One active primary service category at a time. If you change your primary service, the provider profile may need to be reviewed again.

Providers can upload up to three private verification documents. These files are reviewed by authorised staff and are not shown publicly to customers.

Yes. Providers can publish up to two work-sample images. These are separate from private verification documents and appear on the public provider profile.

The free trial lasts 30 days from provider approval. After that, provider marketplace access can be renewed for KSh 50.00 for 30 days, based on the current platform settings.

The account remains usable as a customer, but provider discovery and provider job actions are paused until access is renewed.

Use Forgot password on the login page. A valid reset link expires after a limited time and can only be used once.

MtaaniPro waits for payment confirmation and records payment status and receipt information for reconciliation. Never share your M-Pesa PIN with a provider, support agent or the AI assistant.

No. The support chat is designed for general guidance and does not automatically receive your private verification documents, password or M-Pesa PIN. Do not type sensitive credentials into the chat.

Choose “Talk to a human” in the chat window or use the support form.